All Trojan and Surrette batteries ship via LTL freight, therefore the store's free shipping does not apply. We cannot ship batteries via carriers like UPS and Fedex.
There are a few things to keep in mind when shipping batteries: batteries shipped individually have a higher risk of being damaged during transit, and shipping 1 or 2 batteries is usually not cost-effective. We advise to have at least 3 or 4 batteries in your order shipping together.
We do not store batteries in our Emeryville office; our closest distribution center for pick-ups is in South San Francisco. A distribution center in Sacramento is also available.
Any damage should be noted upon delivery. It is extremely challenging to successfully claim any damage after the fact. Always carefully inspect all merchandise upon delivery; if you notice any damage please ask the driver about the correct protocol and always note it in the BOL or delivery receipt.