All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://webosolar.com/terms-and-conditions/.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: items shipped via freight such as batteries and solar panels, cut-to-size cables, pre-wired systems, items purchased on sale or clearance, customized products or special-ordered items. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
Returned merchandise should not be sent without an RMA number. The returned products should only be sent to the address provided with the RMA number. Do not ship products to our office at 3300 Powell Street Suite 101, Emeryville, CA unless you are instructed to do so.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
All claims are governed by our Damage and Claim Policy, which can be found at https://webosolar.com/damage-and-claim-policy/.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. All returns are subject to a restocking fee up to 30% that will be deducted from your refund.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.