Learn how orders are processed and shipped. For further questions contact us at email@example.com
Where in the US do you ship?
We ship orders across the United States (except Alaska, Hawaii, and Puerto Rico: see section below).
What are your flat shipping rates?
For simplicity we offer flat shipping rates calculated during checkout. The specific rate is selected based on product weight and the geographical location for the delivery. The rate will be the same regardless of the order volume. Please refer to the table below for a summary of our flat shipping rates:
|Shipping Method||Product Type||California||Pacific Coast & Southwest||Central & Southwest||Midwest||East Coast|
|CA||AZ CO MT NV NM OR UT WA WY||AR IL IO KS LA MN MS MO NE ND OK SD TX WI||AL DC GA IN KY MD MI NC OH SC TN VA WV||FL CT DE ME MA NH NJ NY PA RI VT|
|Ground Shipping Light||Small items weighting a few pounds; usually clips, breakers and small accessories.||$14||$15||$16||$17||$18|
|Ground Shipping Regular||Encompasses most of the products that can be shipped via regular ground carriers (UPS, Fedex, USPS).||$17||$19||$21||$23||$26|
|Ground Shipping Over 50lbs||For heavy items, such as inverters, that fall into a different rate when shipping via ground carrier.||$27||$34||$37||$41||$44|
|LTL Freight Light Load||For items that require a LTL Freight carrier for transportation but could be considered light weight, for example grid tie inverters and mounting rails.||$109||$126||$147||$156||$167|
|LTL Freight Regular Load||All items that have to be shipped via LTL Freight carrier; the most common are solar panels and batteries.||$147||$189||$239||$289||$389|
How do I know if my order will ship today or tomorrow?
Our standard practice is that our orders will ship the same or next day. If this is not the case because some of your items are back ordered, we will let you know shortly after you have placed the order. You are welcome to contact us before placing your order by clicking on the “checkout” button.
What items are available for will call and in what locations?
Will call locations are distribution centers managed by manufacturers and distributors with which we have partnered; needless to say each location is managed differently. The first step is to determine if there is a distribution center near you that stocks the products you are looking for. Some of the main centers we work with are located in northern California, southern California, and New Jersey. Feel free to email or call us and we will be happy to help find a location in your area.
Are you willing to offer a more competitive shipping rate for my order?
Absolutely. If you think that the rate shown online can be improved, please let us know and we will do our best to accommodate you.
Do you expedite orders?
Yes, on an individual basis. Some items end up being too expensive to expedite, so please contact us to discuss your options.
Can I use my own carrier?
Yes. It usually takes 2-3 days to have an order packed. Once the order is ready we will provide you with the location, package dimensions, total weight, and any special instructions so that you can schedule a pickup with the carrier of your preference.
What payment methods do you accept?
We accept all major U.S. issued credit cards, as well as payments made via PayPal. We also accept domestic and international bank transfers. Please note that all prices shown on this site are in U.S. dollars.
Alaska, Hawaii, and Puerto Rico
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes, but with some limitations. We can ship items under 72 lbs that can be packed in a standard size cardboard box. Heavy and large items such as batteries and solar panels that require the use of pallets for transportation cannot be shipped outside the contiguous US states. If you are unable to enter your address during the checkout process, please contact us and we will happily provide you with an accurate shipping cost.
Do you accept international orders?
Yes, we can process your order if you live outside the United States. Keep in mind that we do not ship products outside of U.S. territory, but there are a few options available to you.
If you have an active account with Fedex, DHL, UPS, or any other freight forwarder, we will fill out the required forms, prepare the documentation, and deposit your equipment with your preferred carrier. Related shipping cost, taxes, and fees will be charged to your account.
For large shipments, when the equipment needs to be arranged in pallets or is too heavy to ship in boxes, it is necessary to contract a freight forwarder or customs broker. In most cases, we will deliver the equipment to your customs broker anywhere within the U.S. and they will then prepare the documentation and employ a freight forwarder to ship the equipment to your location. It will be your responsibility to find a customs broker; the cost related to the import/export, freight, and taxes will be billed to the purchaser.
U.S. Shipping Methods Explained
Most products sold by Webo Solar ship via standard ground with couriers such as UPS, Fedex, or USPS. If you have a preference or a special delivery request, please contact us and we will do our best to accommodate it.
When purchasing items on sale or during specific promotional periods your order may qualify for free shipping. Free shipping offers are only valid for items that can be shipped via UPS, Fedex, or USPS. Orders shipping via LTL freight do not qualify for free shipping. Additionally, free shipping offers apply only to those living in the contiguous U.S. states (excluding Alaska, Hawaii, and Puerto Rico).
Webo Solar offers expedited shipping options. Please contact us to estimate the cost and ensure that your order will be delivered by the required date.
Due to weight and dimension restrictions, some of the products sold by Webo Solar need to be packed on pallets and shipped via LTL freight. In most instances this applies to the following products:
-Solar panels larger than 140W
-Deep cycle batteries (flooded, AGM, gel and lithium).
-Inverters and prewired systems heavier than 70 lbs
-Racking rails longer than 8 ft
Please note that LTL freight rates shown during checkout may vary depending on the freight company and your location.
What happens after checkout?
All orders shipping via standard ground will be dispatched the same or next day. If for any circumstance this is not the case, we will contact you shortly after you have placed the order and let you know.
All orders shipping via LTL freight will require your approval prior to shipping. We can always make adjustments to your shipping rate after the checkout. We will not ship your order until the shipping terms have been reviewed and we have your consent to ship.
We will be happy to assist you!
Estimating freight charges can be a complex task and we appreciate your understanding. Please do not hesitate to contact us with any concerns: we will be happy to help you find the best shipping method for your order!